Returns and cancellations

Changing your mind

For an eligible online order, tell us within 14 days of receiving the goods if you want to cancel. You do not have to give a reason. Email hello@sidedoor.ltd with your order reference and the item you want to return. You then have another 14 days to send it back.

Please wait for return instructions before posting the item. Our registered office is not a parcel returns address.

You pay the direct cost of return postage for a change-of-mind return. We refund the item price and the original standard delivery charge. If you chose express delivery, we do not refund the extra amount above standard delivery. We may reduce a refund if handling has diminished the item's value beyond what is needed to inspect it.

Where goods were supplied sealed and are not suitable for return for health or hygiene reasons, the change-of-mind cancellation right may be lost if you break the seal. This does not affect your rights if goods are faulty or not as described.

Faulty, damaged or incorrect goods

Contact us at hello@sidedoor.ltd with your order reference and a description of the problem. Photos can help, but they are not required to tell us about a fault. We will explain the next step and arrange a reasonable return method where needed.

Nothing on this page limits your statutory rights to a refund, repair or replacement where the law provides one.

Refunds

We refund to the original payment method. For a change-of-mind return, we will make the refund within 14 days of receiving the goods back or receiving evidence that you have sent them, whichever is earlier. Your payment provider may take additional time to show the refund.

Optional cancellation form

You can email us in your own words instead. If you prefer a form, send the following details to hello@sidedoor.ltd:

Notice

I give notice that I cancel my contract for the following goods:

Goods and order reference

Name the product and include your order reference.

Dates

State the order date and the date you received the goods.

Your details

Give your name, postal address and the date of your notice.

Business details

Reigning Chomp is operated by SideDoor Ltd, company number 17115108. Registered office: 66 Paul Street, London, EC2A 4NA. Please do not send returns to the registered office. Email for the return address and instructions.